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gepaters
Newbie
‎01-26-2023 08:18 PM

I need customer support to reverse my charge

Hello,

I find it deeply disturbing how difficult it is to cancel a subscription, and get customer support. It's honestly better business bureau complaint/support worthy.  

I was trying to cancel my monthly Paramount subscription, thought my Roku TV, and instead it charged for me a $100+ fee for an annual subscription. 

I managed to figure out how to cancel that however, I need to charge reversed. I do not want this subscription. 

I called the Roku support number, only to have the automated message tell me "sorry, we are having troubles connecting you, goodbye". 

Can someone please help me reverse this charge? 

Thank you,

GP

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1 REPLY 1
RokuKarla
Retired Moderator
‎01-27-2023 10:38 AM

Re: I need customer support to reverse my charge

Hello @gepaters

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!



Regards,
Karla

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