Account, payments & subscriptions

[xOmniron]

This is the second channel Roku now says my chosen payment method -- Paypal -- isn't working.  I have logged into my account with Roku repeatedly and verified that Paypal is authorized to pay.  There is no way to talk to an actual person about this.  I am NOT satisfied with Roku's business operation.

Anyone who can advise me about this issue ...thank you.

[RokuKarla · Accepted solution]

Hello @xOmniron

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them at this link account and billing support and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[ShawnLH62]

I am having the same issue why is Roku not allowing me to update my payment for any of the subscriptions I have on my TV? My pin for My account keeps coming up in correct even after I reset the pin?

[RokuDanny-R]

@ShawnLH62

Thanks for the post.

Please see the latest post from @RokuKarla regarding further assistance with your issue.

Thanks,
Danny