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Dmeb
Newbie

I'm being charged for Max yet I have no subscriptions open.

I'm being charged every month Roku Warner Media for slightly different amounts and I understand this is Max. However I get Max from my cable company and I do not have a subscription with Roku.

I am also being charged about $20 a month for the Roku channel. Why am I being charged for the Roku channel. This also is not anything I've subscribe to.

I've checked my account and it clearly states no active subscriptions. I want these charges to stop and I want to be reimbursed since I've never purchased Max through Roku.  I also can't get in touch with a human to discuss this. 

 

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atc98092
Community Streaming Expert

Re: I'm being charged for Max yet I have no subscriptions open.

You are not being charged by Roku if there is nothing listed in your Roku user account (https://my.roku.com). If there's nothing there, then scammers are billing your CC and using the name of a company that they think you might accept as legitimate. Contest the charges with your CC company, and ask them to cancel your card and issue a new one. Your CC information is obviously been stolen and no telling how many thieves might have it.

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.
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