Account, payments & subscriptions

[Ela0226]

• I have been automatically billed for "Roku for Disney Electro" 18 times since 04/18/2023 the first 7 month at $10.99 and the other 11 month at $13.99. I have never signed up for it and cannot find where I even have an account or where I'm even subscribed to this. How can I resolve this and unsubscribe and receive a refund?

[RokuReynan-L · Accepted solution]

Hi, @Ela0226.

Welcome and thank you for posting here in the Roku Community!

We'd be more than happy to provide you with the best resolution for the charge on your account.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who manage and could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan