Account, payments & subscriptions

[RokuJohnB]

Hi @GG17,

Thank you for your first post here in the Roku Community!

If you can't access BritBox on your Roku despite seeing monthly deductions on your bill, it likely means there's a problem with your BritBox account, not necessarily an issue with the payment itself; check if you're logged into the correct BritBox account on the Roku app, ensure the app is updated, and verify if your Roku device is compatible with the BritBox service; if the issue persists, contact BritBox customer support directly to investigate further.

If there's anything else that we can do to assist you, please keep us posted.

Best regards,
John

[LRG5]

I, too, am having trouble with Roku and BritBox.  I originally signed up for Brit Box last year with a year plan.  I never got to install it because the email they sent the information to is one that I almost never use - yes, I do realize that was/is my fault.  However, this year when they deducted the $ 97.37 fee I called to see what I needed to do to actually get to watch BritBox.  The agent, which he was very difficult to understand, informed me that I never had a BritBox charge on my Roku account ever.  However, my bank statements for June of 2023 and June of 2024 distinctly show the transfer of money to them.  When I disputed the charge with my bank, Roku sent copies of the original E-documents I signed and agreed to the BritBox subscription and informed me that the subscription had been canceled.

I am not upset over the charges, I just want to be able to watch what I have paid for. If I like BritBox, I'll renew my subscription.   But calling customer service will just generate the same old run-around.

Lowe

[RokuReynan-L]

Hi, @LRG5.

Welcome to the Roku Community!

We appreciate you letting us know about having an issue accessing your subscription. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Britbox Support

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Regards,
Reynan