Account, payments & subscriptions

[RokuJohnB]

Hi @GG17,

Thank you for your first post here in the Roku Community!

If you can't access BritBox on your Roku despite seeing monthly deductions on your bill, it likely means there's a problem with your BritBox account, not necessarily an issue with the payment itself; check if you're logged into the correct BritBox account on the Roku app, ensure the app is updated, and verify if your Roku device is compatible with the BritBox service; if the issue persists, contact BritBox customer support directly to investigate further.

If there's anything else that we can do to assist you, please keep us posted.

Best regards,
John

[LRG5]

I, too, am having trouble with Roku and BritBox.  I originally signed up for Brit Box last year with a year plan.  I never got to install it because the email they sent the information to is one that I almost never use - yes, I do realize that was/is my fault.  However, this year when they deducted the $ 97.37 fee I called to see what I needed to do to actually get to watch BritBox.  The agent, which he was very difficult to understand, informed me that I never had a BritBox charge on my Roku account ever.  However, my bank statements for June of 2023 and June of 2024 distinctly show the transfer of money to them.  When I disputed the charge with my bank, Roku sent copies of the original E-documents I signed and agreed to the BritBox subscription and informed me that the subscription had been canceled.

I am not upset over the charges, I just want to be able to watch what I have paid for. If I like BritBox, I'll renew my subscription.   But calling customer service will just generate the same old run-around.

Lowe