Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.

1 Solution

Accepted Solutions

Hi, @jon6.

Welcome to the Roku Community!

We appreciate you contacting us about having an issue finding the subscription on your account. We'd be happy to help.

You may need to check the email address associated with your streaming device. To do so, go to Home > Settings > System> About.

Here are the steps to check your subscriptions:

Go to my.roku.com/subscriptions
Under Active subscriptions, you'll see your lists of subscriptions.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you find this information helpful.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

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1 REPLY 1

Hi, @jon6.

Welcome to the Roku Community!

We appreciate you contacting us about having an issue finding the subscription on your account. We'd be happy to help.

You may need to check the email address associated with your streaming device. To do so, go to Home > Settings > System> About.

Here are the steps to check your subscriptions:

Go to my.roku.com/subscriptions
Under Active subscriptions, you'll see your lists of subscriptions.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope you find this information helpful.

Thanks,
Reynan

Reynan L.
Roku Community Moderator