Account, payments & subscriptions

[Sandibaker81]

Hello,

I pay my Hulu through my Roku account. I recently upgraded my subscription for Hulu, using my phone app but it's not updated on hisense roku tv app. I've tried a factory reset and that has not worked. My billing on my Hulu acct shows I'm paying through Roku buy Roku doesn't show I'm subscribe. What do I do to resolve this issue? Thanks 

[RokuReynan-L · Accepted solution]

Hi, @Sandibaker81. 

Welcome and thank you for posting here in the Roku Community!

We understand that you're having trouble accessing your subscription. We'd be more than happy to help.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Hulu Support

We hope this will be sorted out soon.

Regards,
Reynan