Account, payments & subscriptions

[smiles92]

How can I recover my Hulu account? Both Roku and Hulu say I don’t have one, but I have had one for years and was just watching it last night. I just got billed from Roku last week, but it says I have no active subscriptions on my account. How do I get help with this? 

Thanks! 

[RokuReynan-L · Accepted solution]

Hi, @smiles92. 

We appreciate you reaching out to us with this concern that you're having an issue accessing Hulu. For this concern, we highly suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct support website: Hulu Support

We hope this will be sorted out soon.

Regards, 
Reynan