Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
I understand that roku wants to have a credit card # in case someone wants to add a service that cost $ or wants to rent a movie, etc. But not everyone wants to do that....some just want to watch pluto or other free services without having to feel vulnerable by giving their credit card #....like my friend, to whom I gave a roku express 3 YEARS AGO and STILL hasn't used it because she fears giving her credit card #. Many people share her unease of giving out that information. Isn't there SOME WAY to get around this barrier for folks who just want to watch the *free* channels and have no interest in using pay features? Thanks...
To signup for a Roku account you must agree to their Terms and Conditions. Their Terms and Conditions say that you must supply them with a Credit Card. What is true>
@Doc-Metz, I can only find this and nowhere does it mention a credit card. Can you point to the text to which you're referring? I've never had a credit card on my account.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution." If you appreciate my answer, maybe give me a Kudo.
Hi @Doc-Metz, you are not required to place a card on file to start a Roku account. If you are looking to make purchases or start a free trial, for example, you would need to place a card on file. As @renojim said, if you can point us to where you see this information, we can dig a bit deeper and try to explain! Thank you for reaching out with this and we look forward to hearing back.
Hey @tlschon, Did you need assistance? Let us know by responding to this post or sending us a private message directly with some details of the issue and we would happy to help!
