Here are the step-by-step instructions for returns.
You must get a Return Material Authorization (RMA) number before returning your device for a refund or if you think your Roku device is malfunctioning.
Return for a Refund:
- The item you wish to return was purchased from Roku.com
- Your return must be made within thirty (30) days from the original date of purchase
If you have questions about the eligibility of a Roku streaming player, review the Roku player limited warranty and End User License Agreement.
What is Roku's 30-day money-back guarantee policy?
Roku offers a 30-day, money-back guarantee. That means, if for any reason, you wish to return a product (or products) purchased directly from the Roku website within thirty (30) days from the date of purchase, we will refund the purchase price of your Roku product (or products) and accessories.
Initiate a request for a return. Start here for step-by-step instructions:
- Open a web browser on your phone, tablet, or computer and visit support.roku.com
- Select Check support options from the bottom of any page
- From the "Let's find your best support options" screen, select Return/Replace
- Specify whether your purchase was made directly from Roku (at Roku.com), or from a different retailer
- Note: If your Roku product was not purchased from the Roku website, contact the retailer where you purchased your product for a refund, if eligible.
Our FAQ provides additional information and complete steps on Step-by-step instructions for returns and warranty replacements | Official Roku Support
Hope you'll find this info useful.
Best regards,
Roku Community Team
Mary F.
Roku Community Moderator
