Account, payments & subscriptions

[atc98092]

The email address shown on a Roku device is based on the user account that the device is linked to. It can be changed in your Roku user account at https://my.roku.com. 

If you want your Roku to be linked to a different Roku user account, you must perform a factory reset on the Roku and link it to the new account. There's no way to change the account a device is linked to without doing this.

[BillyBobSeattle]

There is no ROKU support.  They deliberately run you in circles until you give up and keep paying false charges them for subscriptions on your account.  Use a debit card.  Not a credit card.  I went to my credit card company and the appeals process there is incredibly difficult, and ROKU never stops charging.

[BillyBobSeattle]

Good Luck.  Their idea of service is ignoring all requests and hiding any contact information

[Salazarmary61]

I Ned  to speak to a coustoner  service person live

[atc98092]

There is no way to speak with a service rep. There is a chat function but it's only available for certain issues and only some devices. See this page and there's a link at the bottom of the page for agent support. 

[Secox]

Roku will not accept my credit card to renew roku

[atc98092]

---

@Secox wrote:

Roku will not accept my credit card to renew roku

---

You don't need to "renew" anything to use your Roku. There is no cost for a Roku user account or to use a Roku device. In fact, unless you absolutely must subscribe to something through Roku themselves (and I can't think of anything that would require that) we strongly suggest not having a CC stored in your Roku user account. I haven't had one attached to my account for many years, with no issues. 

[westbrookbob44]

Can you pay with account number

[atc98092]

---

@westbrookbob44 wrote:

Can you pay with account number

---

Pay what? There is no charge for using your Roku. There are a number of channels/apps that require payment, and a few can be paid through a Roku user account (but has nothing to do with an account number). It's not the preferable method to pay, however. It is more desirable to pay a provider directly, which gives you more control over your account and more leverage with the provider if you're having an issue. 

[Manns66]

Why do I have put my card number in for a 7 day trail