Update:
Chat option was available so I began a chat. Gave all pertinent details from subscription not in the list of subscriptions (as I have not singed up for Sling either intentionally or accidently,) questioned how after bank had to cancel (bank procedure automatic,) and investigate and received no proof of service from Sling (had Sling in 2020 - cancelled also in 2020 and this is reflected via Sling account on device and online,) could there be yet another month charged when there is no access to Sling TV! 10 pages of chat content....oh and don't stop typing for more than 30 seconds because the reps ( I spoke to Gilbert - likely the assigned name to sound US based????) because they keep posting the "automated message" warning if you don't reply in 7 MINUTES, they will have to end the chat. So funny because all of the time stamps going back & forth occur within the same minute on both sides. Okay back to content, the blame is on Sling, contact Sling, here's the number, give them this reference/invoice number, etc. The more targeted my questions where such as just wanting an explanation of if being billed by Sling (and by the way, I already followed all of these inquiries with SLING first after the initial charge in October. They had nothing indicating that I had any current or recent accounts and not billed by them, billed by Roku. Same as the bank investigated. I asked if bank card cancelled and if Sling is the biller, how the **bleep** did they get the newly minted bank card info if I never supplied. Good ole Gilbert with a whacky response about perhaps change my PIN.
Hmm, how did Sling get my PIN and if done now, obviously would access new one, right??? So that answered morphed into the expected "is there anyone in your household who has your PIN and made a subscription purchase for Sling?" Well, my 17 year old Pet has never asked, doesn't watch much TV, is totally banned from using any of my electronics, can't access my bank accounts, passwords, MAC addresses, SIMs, USB drives, backups, mail - both snail and email and gosh darn it as I explained to Gil, I have a thing about security...I keep the digital world small and locked down as much as one could. I mentioned seeing in the "community" here a number of mentions of "scammers." (Yes, those very fine folks which I steer clear of....no Nigerian prince loans , don't answer the phone, no replies to junk snail mail.) Asked out of curiosity, since the fine folks in the community seem to be pretty sure of a pervasive scamming operation, what are the support reps been made aware of and how to respond to such inquiries from customers and what if known is the company doing overall to combat. Afterall, perhaps an email or two would be nice as perhaps customers don't visit the community a lot (oh wait, tere is no official post from Roku itself warning customers or did I miss it in my quest, using the support section to seek answers. So the reply (automated) that I appear to be idle for some time....time from this question sent until the auto warning was less than 61 seconds. I quickly typed to Gil that he needs to look at his **bleep** screen so he could ansswer that question. Dear Gil replied with Sling TV's telephone number - only. Sends another reply informing to give the transaction number.
Can he help me with anything else. Got a little bizarre as I asked what suggestion could he offer since Sling TV angle had previously been exhausted because I believed that Sling was the source but claimed 'hey, not us....Roku, the bank said Roku as per their completion of investigation. I thought hey, I can't keep going around and around and if I contact the bank about the new fee, the new CC gets cancelled and I wait yet another week without this payment source, until yet another card is issued and will the bank not compensate because they won't believe me. I asked also about removing the current card but alas because I do have two totally un-Sling related subscriptions, the only way I can remove this payment method is by cancelling the active subscriptions, so would the ultimate best advice be to stop subs, cancel Roku account and put device in the dead-device pile. Survey says "Call Sling."
I know this is a tremendously long post but I have never seen so many similar themed posts at the same time and over the years I don't recall billing issues being so noticeable. Perhaps something has changed somewhere but **bleep** if I know. All I know is that I had my first Roku device when Roku was born and delivered the first pups to store shelves. **bleep**, I have converted so many people over the years so I know at least a smidge about the various ways to initiate subscriptions, auto-renewals, payment options, PINS and those funny little emails you get to confirm your new subscriptions and all of the fun ones that come to tell you what's new. Basically, USER beware. Take notes....dates, times of purchases, if you want to cancel something, make note of when you have done so, watch your bank and or credit card statements, keep track of names, date and times of you speak to. Not very helpful here but is a good rule of thumb for all services and goods. 🙄
