Account, payments & subscriptions

[ggriffiths]

Once again I am getting new Roku channel charges I didn’t ask for. Lease how do I cancel these and keep from it happening again. Only want free channels

[ggriffiths]

I can’t do this every month because of some scam that charges for channels unless I unsubscribe and it is so hard getting on here and no person to talk to

[RokuEmmanuel-D]

Hi Community Users,

Welcome, and thanks for posting here in the Roku Community! 

We understand you wanted to contact our customer support about the charges on your account, we'd be glad to help.

To reach our support team for these types of concerns, go to support.roku.com. Then look for the Agent Support section on the page, click Check support options, and then go directly to "Accounts, payments, and Subscriptions" to be able to talk to a live agent.

In the meantime, you can manage your subscriptions by visiting this support FAQ How do I manage or cancel a channel subscription?

Please let us know if you have other inquiries.

Thanks,
Emman

[_Dissatisfied_]

I am trying to contact someone at Roku for assistance. If they do, they work very hard to make sure no one knows about it.

There are really only two options here.
1) Roku has a customer service department ready to answer questions.
2) Roku doesn't give a **bleep** about their customers.

There's no third option.

Does anyone know how to get in touch with Roku customer service?

[justice4663]

I would like to contact Roku support regarding a charge I received. Please advise how I do that.  Thank you

[renojim]

@justice4663, start with account/billing support at https://support.roku.com/contactus.

[enaid]

You are charging me for TWO Marquee Sports accounts.....HOW DID THIS HAPPEN?.....I only have ONE

[enaid]

YOU ARE CHARGING ME FOR TWO ACCOUNTS

[enaid]

INeed to talk to someone....
One of your representatives messed up my account....now I cant access paid subscriptions

[daviseartha568]

The credit card I used when I started is expiring. I have changed the card using the remote and I have done it on my account on line. I keep being billed on the card that is expiring even though I have changed it. I don't want to get disconnected so what do I do. They don't answer a mailed in question and there's no live chat so what do I do?