Account, payments & subscriptions

[Chrsam28]

My ex and I split up, but he’s still logged into my roku home & changes the names to my cameras to inappropriate titles. My daughter is also logged into my roku home. She’s seen the titles once before. He refuses to sign out & I don’t want to create a new profile. 

Could we somehow log him out of my account? Please & Thank you.

[makaiguy · Accepted solution]

@Chrsam28-

Log into your Roku account at https://my.roku.com, using the email address shown via menu path Settings > System > About on your Roku device.

Once there, from your Roku account's home page:

• Click on the Update button under Account information.
  
  -- Change your password so that he cannot access your account. Do this before HE changes it and locks you out.
  
  -- You can also update the email address associated with this account so that he can't use the current address to log into your account in the first place.  This will not only change the address used to log in, but will also update the address shown via Settings > System > About on your Roku device.  If you change to an another address also known to him, he may think to try it, but if you've changed the password the new address won't do him any good, although it may frustrate him a bit.
  
  -- Click on Save changes at the bottom of the screen.
  
  
• If he has one or more Roku devices that are logged into your same Roku account, from the account home page scroll down to the My streaming devices & TVs section and remove any of his devices.

[JennyMae52]

If someone stole my roku but use my information what can I do  need help

[renojim]

Unlink it from your account at https://my.roku.com.

[Ros26]

My so called friend stole my remote and is now using my old Roku account. I have a newTCL tv with roku . What can I do

[renojim]

Sign into your account at https://my.roku.com using the email address that's associated with the stolen device, locate the device, click on it, and remove it from your account.