Account, payments & subscriptions

[ethyss]

I set recurring auto pay for ad-free "Weather4US" channel.  Next pmt is due Oct 24, 2024.  BUT I started getting ads about 2 weeks ago every time I load the channel.  Tried to remove the channel to hopefully fix it & then re-load.  But there was no option to Remove.  

[RokuReynan-L · Accepted solution]

Hi, @ethyss.

Greetings from the Roku Community!

We are happy to assist you in resolving the issue with accessing your subscription.

In this case, we suggest reaching out to the channel provider and inquiring further, as they are the best ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Weather4us Support

We hope you'll find this helpful information. Let us know if you still have any questions.

Regards,
Reynan