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Chrsam28
Newbie

How do I kick someone off account

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My ex and I split up, but he’s still logged into my roku home & changes the names to my cameras to inappropriate titles. My daughter is also logged into my roku home. She’s seen the titles once before. He refuses to sign out & I don’t want to create a new profile. 

Could we somehow log him out of my account? Please & Thank you.

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makaiguy
Community Streaming Expert

Re: Kick someone off your account.

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@Chrsam28-

Log into your Roku account at https://my.roku.com, using the email address shown via menu path Settings > System > About on your Roku device.

Once there, from your Roku account's home page:

  • Click on the Update button under Account information.

    -- Change your password so that he cannot access your account. Do this before HE changes it and locks you out.

    -- You can also update the email address associated with this account so that he can't use the current address to log into your account in the first place.  This will not only change the address used to log in, but will also update the address shown via Settings > System > About on your Roku device.  If you change to an another address also known to him, he may think to try it, but if you've changed the password the new address won't do him any good, although it may frustrate him a bit.

    -- Click on Save changes at the bottom of the screen.

  • If he has one or more Roku devices that are logged into your same Roku account, from the account home page scroll down to the My streaming devices & TVs section and remove any of his devices.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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6 REPLIES 6
makaiguy
Community Streaming Expert

Re: Kick someone off your account.

Jump to solution

@Chrsam28-

Log into your Roku account at https://my.roku.com, using the email address shown via menu path Settings > System > About on your Roku device.

Once there, from your Roku account's home page:

  • Click on the Update button under Account information.

    -- Change your password so that he cannot access your account. Do this before HE changes it and locks you out.

    -- You can also update the email address associated with this account so that he can't use the current address to log into your account in the first place.  This will not only change the address used to log in, but will also update the address shown via Settings > System > About on your Roku device.  If you change to an another address also known to him, he may think to try it, but if you've changed the password the new address won't do him any good, although it may frustrate him a bit.

    -- Click on Save changes at the bottom of the screen.

  • If he has one or more Roku devices that are logged into your same Roku account, from the account home page scroll down to the My streaming devices & TVs section and remove any of his devices.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
JennyMae52
Reel Rookie

Re: Kick someone off your accou If someone stole my roku but use my information, what can I do?nt.

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If someone stole my roku but use my information what can I do  need help

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renojim
Community Streaming Expert

Re: Kick someone off your accou If someone stole my roku but use my information, what can I do?nt.

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Unlink it from your account at https://my.roku.com.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Ros26
Newbie

Re: How do I kick someone off account

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My so called friend stole my remote and is now using my old Roku account. I have a newTCL tv with roku . What can I do

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Ros26
Newbie

Re: How do I kick someone off account

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renojim
Community Streaming Expert

Re: How do I kick someone off account

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Sign into your account at https://my.roku.com using the email address that's associated with the stolen device, locate the device, click on it, and remove it from your account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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