Account, payments & subscriptions

[KristinH509]

I have been on the phone and chatting with people for two and a half days and I don't understand why this is so hard all I need is my $20 refunded to me. It's that easy I've had Hulu and Disney Plus for a very long time I thought that they were in the bundle apparently they were not and they were actually under different email accounts I did not realize this and I tried to add Max to it a couple weeks ago everything worked well for a few days it then said I needed to upgrade my payment method. I did so my bank account was charged but I don't have the bundle. I'm really quite frustrated and I'm hoping that somebody will reach out because of this post. 

[makaiguy]

Paging Roku employees @RokuAustin, @RokuERey, @RokuMaryEF, and any other moderators for follow up.

[RokuArjiemar · Accepted solution]

Hello! @KristinH509,

Thank you for posting in the Roku Community!

Thank you for bringing this to our attention about the charges you have with your channels. We're pleased to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat at Roku Support and choose the option for "Accounts, Payments, and Subscriptions." 

They can guide you through the necessary steps and provide you with the assistance you need. Please don't hesitate to contact them for help with your payment and account-related concerns. They are in a better position to address your specific situation.

If you have more questions about identifying Roku charges, see the following resources for additional help:

• How to view your Roku payment history and charges
• How to update your Roku payment method
• How to cancel a Roku subscription

Thanks,
Arjiemar