Welcome, and thanks for sharing here in the Roku Community, @JFaye.
We see that you wanted to access your subscriptions, we are here to help you.
You can access and manage your subscriptions on your account by following the steps provided below:
For more detailed information, you may visit this support article here.
Let us know if there is anything else we can do to assist you.
Warm regards,
Emman
Welcome, and thanks for sharing here in the Roku Community, @JFaye.
We see that you wanted to access your subscriptions, we are here to help you.
You can access and manage your subscriptions on your account by following the steps provided below:
For more detailed information, you may visit this support article here.
Let us know if there is anything else we can do to assist you.
Warm regards,
Emman
I accepted a free trial offer while on vacation. I am trying to cancel now before I get billed tomorrow. When I access my account I get "no free trials or subscriptions" on my account - so I am unable to cancel. What am I supposed to do? I've been all over your website.
First, are you certain you're checking the right account? While on vacation, were you using your own device or someone else's? The email address for the device's Roku account can be found under Settings->System->About. Make sure that's the one you're checking.
Second, if it wasn't your own device, was the device in Guest Mode? I'm not sure how that works or if it's possible to accept a free trial while in Guest Mode, so I can't comment on this possibility, but it would be important to note.
Third, did you get the free trial directly with some provider? If so, you'd need to cancel with them.