Account, payments & subscriptions

[VTGOL]

Got "Someone as awesome as you deserves awesome deals" email yesterday offering 40% off select players valid until 9/28 but when I click on the link it takes me to My Offers and says "There are no offers for you at this time". Tried again today but got the same result. Seems like this is a recurring issue because I saw posts referencing previous offers in Feb and last year but posters needed to get customer support involved to resolve?

[n6uqqq]

Same issue for me! 

[RokuReynan-L]

Hi, @VTGOL and @n6uqqq.

Welcome and thank you for posting here in the Roku Community!

We understand you are having a problem with the promotional discount. We're happy to help you further.

Kindly check your inbox, as we have sent you a private message.

We look forward to hearing from you soon.

Regards,
Reynan

[n6uqqq]

I checked my inbox and it is empty. Can you resend? Thanks

[VTGOL]

Thanks for the response - But my Inbox is also empty! 

[n6uqqq]

They are really playing hard to get 🤣

[VTGOL]

Yup, we gotta put in the work and show that we really want that discount! 😂

[VTGOL]

@n6uqqq Did you have any luck getting this resolved? I sent back the screenshots they requested, clicked on the links they provided etc but support never resolved what is clearly an issue with their system and they just went silent. How hard can it be to honor the discount that the company proactively offered as a "treat for being a loyal email subscriber"? Pretty annoying and frustrating for sure. #FalseAdvertising #BadCustomerService

[n6uqqq]

Unfortunately not, the link they provided me in the private messages was blank just like the original offer. 

[n6uqqq]

I gave up, I jumped through too many hoops and got no results. Why bother sending us emails with offers in the first place. All I wanted was a newer roku express that would work the the 5g band on my router.