Account, payments & subscriptions

[Mad7771]

I have been being charged for paramount+ 5.99 mo. And for cbs interactive through roku 11.99mo.  The cbs does not show on my subscription list but paramount + does. Why am I being charged for both? I have contacted roku and each time they claim they are not charging me but every month they collect! I went to my bank and had the last charge reversed to my PayPal. Don't know what else to try! I hope it doesn't cancel my paramount+

[renojim · Accepted solution]

Do you have a subscription directly with Paramount+?  "CBS Interactive" is usually how the subscription to Paramount+ shows up on your statement when you have one through Roku and it's possible to have a subscription both through Roku and directly with Paramount+.  I don't know how subscriptions are displayed in your Roku account, so it's possible that if it's shown as Paramount+ in your Roku account at https://my.roku.com it's the same one that's shown on your statement as "CBS Interactive through Roku".

[Ju24]

Why am I getting charged for both 

[HDMIGuy]

@Ju24 If you subscribed through Roku and subscribed from some other source you will be billed twice.  Login to your Roku account on a computer or phone and check your subscriptions.  When/if you find your subscription you can manage it there.  Open Paramount Plus on a computer and check your account.  It should tell who is billing you.