Account, payments & subscriptions

[RokuReynan-L · Accepted solution]

Hi, @Ro27.

Greetings from the Roku Community!

Thanks for reaching us about canceling a subscription. We're happy to help.

Here are the steps to cancel a subscription:

1. Go to my.roku.com/subscriptions.
2. Under Active subscriptions, select the subscription you want to cancel. 
3. Select Manage subscription and then select Turn off auto-renew.
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

[MagNMik4]

I canceled my subscription to ACORN TV on January 19th and lo and behold...a bill in the amount of the subscription was cleared on my bank statement.

What do I do.    Going to those links do not help.

Marla

[maryanastas]

You have been billing me double despite my inquiries. refund every month you've charged me.  

[RokuRhea-V]

Hey @MagNMik4 

Welcome to the Roku Community!

We appreciate your attempt to cancel your subscriptions. To make this easier, please follow these steps:

1. Press the Home button on your Roku remote.
2. 2. Highlight the subscription app and press the Star button.
   3. Select Manage Subscription and turn off auto-renew; your subscription will remain active until the billing cycle ends.

For more guidance, visit the How to Manage Your Subscriptions page. 

The Roku Community Team

[RokuRhea-V]

Hey, @maryanastas.

Welcome to the Roku Community!

I understand you were charged twice on your account. No worries; our Support Team will assist you with this matter. Please visit the Roku Support page and select Check support options. For more information, visit manage or cancel your subscriptions through the Roku page for guidance.
Let me know if you need more help with anything!

Thanks,
The Roku Community Team

[Vitale1839]

I have a 1699 charge on my account that I didn’t buy or subscribe to anything!

[Vitale1839]

I have a 1699 charge on my bank account. I didn’t buy anything extra or subscribe to anything new! Can this matter be resolved. Thank you

[JWS9518]

@Vitale1839 

Read the multiple posts by the moderators on how to check your subscriptions on Roku, how to contact customer support regarding the charges.