Account, payments & subscriptions

[catkat72]

I have a $3.28 charge from Roku. I do not have any subscriptions with Roku. What is this charge for?

[RokuERey · Accepted solution]

Hi @catkat72,

Thanks for reaching out to us here in the Roku community!

We appreciate you alerting us to these charges, and we acknowledge our understanding. to support you. To start, we advise you to go to managed subscriptions on my.roku.com and check your account to see if there are any charges.  If you still need a hand, we would recommend getting help from our account and billing team.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, & subscriptions," and they are the best ones to help you out with that matter.
Thanks,
Rey

[kc70]

Did you get this charge reversed?  I'm also getting hit w/charges w/NO subscriptions ???

[RokuJanadeeK]

Hi @kc70,

Thanks for letting us know.

Have you already tried reaching out to the appropriate team, as @RokuERey has suggested? They are the best team to handle this case and possibly provide reimbursements if validated.

We hope this helps.

Regards,
Janadee