I purchased an item and went through the steps to receive an RMA label, but was told that there was an error and to try again later.
When I did, I saw this message: "You have a pending RMA (490186) that was created on 06/29/2023 to return 1 Roku Streambar US Retail (9102R) for a refund.
I was unable to figure out how to access the RMA; so requested assistance on 6/12/2023, and received:
Roku Customer Support reference #: 7739491
Hi Stephanie XXXX,
We're here to help! A member of our customer support team will be in touch soon. If you want to tell us more about the issue, reply to this email.
When I no one was in "touch soon," I wrote again on 6/26/2023 and received:
Roku Customer Support reference #: 7811730
Hi Stephanie XXXX,
We're here to help! A member of our customer support team will be in touch soon. If you want to tell us more about the issue, reply to this email.
Sincerely,
Roku Customer Support
I do not want to have to go through my credit card or the BBB to get a refund for an item I can't return.
Please hold up you end of your own Terms of Service and assist me in returning an item as outlined.
Stephanie
