Account, payments & subscriptions

[dhill001]

Hulu is charged through Roku as well as stand alone service, both for 14.99/month. No way to contact customer service to speak with someone about possibly getting a refund. Both accounts have the same username and credit card info, along with same profiles setup. Really confused about this, anyone else have this type of problem?

[RokuJechealR]

Hi @dhill001,

Thanks for your first post in the Roku Community!

We appreciate you sharing your concern about double-billing on the Hulu channel. Getting help from our account billing team may be more effective for these issues.

Please get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payments, & subscriptions," and they are the best ones to help you out with that matter.

Please keep us posted if you need any additional help.

All the best,

Chel

[gjtretterfarms]

I have the same issue! Although mine is with Paramount +.

[RokuJanadeeK]

Thanks for sharing this concern with us, @gjtretterfarms.

As mentioned in @RokuJechealR's previous post. Please reach out to our Account-Billing team directly with an issue concerning double billing. They will be the ones who could provide you with an immediate resolution or a possible reimbursement if necessary. Further instructions on how to contact them were also mentioned in the above post.

We hope this helps!

Thanks,
Janadee