Account, payments & subscriptions

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Ahvalar
Reel Rookie

Iqiyi channel purchased VIP subscription

Hello! I have this problem as well and i know for sure i have it because the screen says "This item has already been purchased for this account" 

I tried the method you said but it doesnt work! 😭 please help

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Iqiyi channel purchased VIP subscription

Thanks for letting us know about this concern, @Ahvalar.

Have you tried reaching a live representative in our account and billing team? If not, we encourage you to do so to validate your subscriptions. To reach them, kindly visit them here and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

Please keep us informed of what you find out.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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