Account, payments & subscriptions

[KennethArmes]

Can't connect to Britbox. Subscription up to date. Asks to sign in with my Roku credentials, message comes back that Britbox is not associated with this account. Yet subscription is paid through Roku.

[KennethArmes]

I am paying for Britbox on my Roku service, I am unable to connect will not allow me to use my Roku.com sign in on my Roku television set. My subscription is current and on auto renew.

When I connect to Britbox and attempt to sign in it asks if I wish to use my Roku email address, click yes, then asks for my Roku password. When I enter my Roku password I get a message that Britbox is not associated with this email.

How do I solve this conundrum?

[RokuReynan-L · Accepted solution]

Hi, @KennethArmes.

Welcome to the Roku Community!

We understand that you're having an issue with accessing your subscription. No worries, we'd be happy to provide some steps you can try.

When you're establishing a Britbox account, you'll be prompted to generate a new password. Note that even if your Roku email address is used, you might have set up a distinct password.

If you can't log in, reset your password on the Britbox website and then try logging in again on your Roku device to see if this helps.

We hope this will be sorted out soon.

Regards,
Reynan