Hi, @Deritodd.
Welcome to the Roku Community!
Thanks for letting us know about having an issue canceling your subscription.
Have you tried checking the email associated with your streaming device? This may be the reason why it's not showing on your account.
To check: Home > Settings > System > About.
You may also follow these steps to cancel your subscription:
- Sign in to my.roku.com
- Go to My Subscriptions.
- Under Active subscriptions, select the subscription you want to cancel.
- Select Manage subscription and then select Turn off auto-renew.
Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.
Moreover, you may also cancel your subscription with your streaming device by visiting this support article on how to turn off auto-renew and cancel a subscription
Hope this helps!
Regards,
Reynan
Reynan L.
Roku Community Moderator