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Robbie4
Reel Rookie

Charging full price before promo is done

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Your charging me full price on starz promo and deal doesn't end until June but your trying to charge me 9.99 on may24th instead of 1.99 so I had to canceled. Everyone needs to watch when your being charged full price on promo deals how do you contact customer service and talk to human? Thank you Robbie

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RokuJechealR
Community Moderator
Community Moderator

Re: Charging full price before promo is done

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Hi @Robbie4,

Greetings from the Roku Community!

We can certainly understand your concern about the promo subscription with Starz. For these concerns,  it may be more effective for you to get help from our billing team.

Please contact them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" option on the drop-down menu. They will be the best ones to help you with that matter.

Feel free to let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Charging full price before promo is done

Jump to solution

Hi @Robbie4,

Greetings from the Roku Community!

We can certainly understand your concern about the promo subscription with Starz. For these concerns,  it may be more effective for you to get help from our billing team.

Please contact them directly through our Account-Billing Support page. Choose the "Account, payments & subscriptions" option on the drop-down menu. They will be the best ones to help you with that matter.

Feel free to let us know if there's anything else we can help you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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