Account, payments & subscriptions

[jra5mt]

Get "oops" message. Have tried 3 different browsers. Frustrating that there isn't a phone number. 

[RokuBernie-D]

Hi @jra5mt,

Welcome to the Roku Community!

We apologize for the inconvenience this has caused you. Please check your inbox; we will send you a private message.

Kind regards,
Bernie

[samysdad]

Every time I try and submit a return request all I get is OPP's message.  I wish someone from Roku would contact me.

[RokuJechealR]

Hi @samysdad,

Welcome to the Roku Community!

Thanks for bringing this to our attention about the error message you've encountered while submitting a return request.

Please send us the following details through Private Message so we can check and validate it.

• Order number
• Email address associated with your Roku account

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Refer to our support articles for future reference to learn more about returns.

• Return Policy
• Step-by-step instructions for returns and warranty replacements

We eagerly await your update via PM and will continue assisting you from there.

All the best,
Chel

[jra5mt]

Order# 2000402303; jra5mt@hotmail.com. 

I called 816-272-8106 earlier this week and was told that I would receive an email with return instructions under your 30 day policy. At this time, I have not received. 

The OOPs message still appears as of today. Very frustrating!

[jra5mt]

I subsequently was provided a phone number to call customer service about a return. I called earlier this week and was told I would receive an email with detailed instructions under your 30 day return policy. I have not received such email instructions. 

I tried following up tonight and continue to receive the same OOPS message to contact customer support via e mail. I posted a message to Community and received a reply that my post had been marked as SPAM. 

Someone at ROKU, please get it together and respond to me ASAP.