Account, payments & subscriptions

[RokuKarla]

Hello @chapmap

Thanks for getting in touch with us here at Roku.

For these issues, please see @RokuKariza-D post above. Our billing team will be the best one to help regarding your concern.

We hope it helps!

Regards,
Karla

[sjohnsun]

the "answer" is no answer at all because it goes to a link for subscriptions that show up.  The problem is subscriptions that DON'T show up.  In my case:

Roku for WarnerMedia Glob

Roku for CBS Interactive.

I have been charfged for these for a few months but they dont show up when I sign in on my laptop or ios Roku App.

When I call the phone number on the credit card it says to come here. 

How about a real snaser that solves something?

Also QUIT CHARGING ME, please.

[sjohnsun]

NO!

[sjohnsun]

No, they are not helping becuase they don't respond and that link only has responces to accounts that show up on my account.  The problem is I'm being charged for subsciptions I did not make.

Roku for Warner Media

[sjohnsun]

No, I was not able to resolve the issue!

[dbadiva2]

I have same issue..charge for Subscription that does not exit. I cannot make connection with 'contactus' option. I just get unending 'loading'  message. Ideas on how to resolve?

[RokuMary-F]

Hi @dbadiva2,

Welcome to the Roku Community!

We understand your concern about an unrecognized charge and having difficulties reaching our Support team.

We recommend trying to use a different web browser or device to request support. You may also try to use this link: https://support.roku.com/contactus

In addition, we suggest taking a look at our Support page for more information regarding how to review a charge that you do not recognize

Thanks again for posting and we hope the suggestions above get everything sorted out.


Best regards,
Mary

[Da8ld]

why a'm I be'en charged for channel8162728017DE19808USA

[Da8ld]

cancel 8162728107DE19808USA