Account, payments & subscriptions

[Chasm]

Where the **bleep** did you find a chat button???

[RokuEuniceL]

Hi @Chasm,

Thanks for your inquiry!

You should see the chat button by selecting Account, Payments, and Subscriptions after clicking on the link provided above. You will then see four options to specify what's happening on your account, or you can choose a different account issue, which should route you to an option to chat with us.

We hope this helps.

Kind regards,

Eunice

[ritafdenton]

I was charged $95.99 before I got to set up the account 

[RokuArjiemar]

Hello! @ritafdenton,

A friendly welcome from the Roku Community

We appreciate you reaching out to us. We're pleased to assist. 

Have you tried the suggestion and advice by RokuEuniceL?

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[LOONASEE293]

was charge $11.99 for CBS .WANT CANCEL ANYMORE CHARGES ,..STOP

[CACtwothree]

But when you click on the Contact Us link you posted below, it swirls you through the help topics, and does not connect you to someone who can help you with your account.

[RokuCarly]

A warm welcome here in the Roku Community, @LOONASEE293!

We sincerely regret any trouble this may have caused you. No worries. We're here to help you sort this out.

You can always Manage your subscriptions through the Roku official website under Active subscriptions > select CBS > select Turn off auto-renew to cancel it. You can also cancel it through your TV by navigating to the Home screen. Highlight the channel tile of the CBS app, and then press the Star* button on your remote to open the options menu. After doing so, select Manage subscriptions, and then select Turn off auto-renew > Done.

Let us know if you need further clarification and in need of any assistance, and we'd be more than happy to continue doing so. Let us know how it goes!

Best regards,
Carly

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @LOONASEE293!

Thanks for letting us know. Please be advised that it will prompt you to the topics that best suit your concern. After selecting your concern, it will give you the option to chat, call, or email with one of our live experts. 

Hope this clears everything out.

Best regards,
Carly