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Dbrito
Level 7

Charged for AMC+ but never subscribed to it

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Never signed up for AMC+ but have been getting charged since september. Just happened to notice transactions on my CC. It looks like it also tried to sign me up for Paramount plus as well but card expired 😕

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RokuMary-F
Roku Employee
Roku Employee

Re: Charged for AMC+ but never subscribed to it

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Hi @Dbrito,

Thanks for posting in the Roku Community!

Please be aware that all transactions from Roku appear with the company name ("Roku") on credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

You can learn more at What to do if there is a charge you do not recognize | Official Roku Support

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Charged for AMC+ but never subscribed to it

Jump to solution

Hi @Dbrito,

Thanks for posting in the Roku Community!

Please be aware that all transactions from Roku appear with the company name ("Roku") on credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

You can learn more at What to do if there is a charge you do not recognize | Official Roku Support

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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