Account, payments & subscriptions

[Dbrito]

Never signed up for AMC+ but have been getting charged since september. Just happened to notice transactions on my CC. It looks like it also tried to sign me up for Paramount plus as well but card expired 😕

[RokuMary-F · Accepted solution]

Hi @Dbrito,

Thanks for posting in the Roku Community!

Please be aware that all transactions from Roku appear with the company name ("Roku") on credit card and bank statements.

In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

You can learn more at What to do if there is a charge you do not recognize | Official Roku Support

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[danober]

2/17 charge Roku for AMC. I have never subscribed, have no idea what this is

[RokuMary-F · Accepted solution]

Hi @danober,

Thanks for posting in the Roku Community!

We understand that you are inquiring about a unrecognize charge for AMC.

Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

For more information about how to review unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

If you still don't recognize the charge after reviewing it, contact customer support. 

Let us know if you have any other questions.


Best regards,
Mary

[HDMIGuy]

@danober It appears you had a problem with your AMC+ subscription in Sept. of 2021.  You indicated you have logged into your Roku account on a computer or phone and can not find the subscription.  If that is the case it is likely you have a second Roku account with a different email or the subscription is not through Roku.  Try the information in the link I have included.    

https://support.amcplus.com/en/support/solutions/articles/11000095602-how-do-i-cancel-my-amc-subscri...