Account, payments & subscriptions

[Gravesend60]

Hi,

I forgot my password on my other account and when I select forget password and then have email sent to me from roku none ever comes...

Nothing in spam or in folder. 

I do I solve this. ?

Thanks 

[RokuMary-F · Accepted solution]

Hi @Gravesend60,

We understand that you are inquiring about updating your password for your Roku account.

We would recommend taking a look at our Support page for more information regarding How to access your Roku account if you forgot your email address or password | Official Roku Support

If the steps provided by the Support page still aren't helping, feel free to contact Roku Support at https://support.roku.com/contactus and they are the best ones to help you out with that matter.

 

Best regards,
Mary

[Gravesend60]

Mary,

Not sure if you understand my question..

I'm not getting the email for the "forgot password" from Roku. I need to somehow receive the email in order to get new password. 

It's not in my in box or spam folder. 

Thanks