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shiajoe
Newbie
‎02-23-2023 06:11 AM

I keep getting billed for a movie each month and I can not get to customer support

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I ordered a movie in August of last year and I just noticed that Roku has billled me for it every month since August and now that I know about it, the steps to resolve it are BS.  I need help please!!!

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makaiguy
Community Streaming Expert
‎02-23-2023 06:45 AM

Re: I keep getting billed for a movie each month and I can not get to customer support

Jump to solution

The Roku folks who can best help with billing issues seldom frequent these forums.

Your best bet is to contact the Roku Billing folks directly through the Account-Billing Support page (https://support.roku.com/contactus/abo). Choose the options for "Account, payments & subscriptions".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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2 REPLIES 2
makaiguy
Community Streaming Expert
‎02-23-2023 06:45 AM

Re: I keep getting billed for a movie each month and I can not get to customer support

Jump to solution

The Roku folks who can best help with billing issues seldom frequent these forums.

Your best bet is to contact the Roku Billing folks directly through the Account-Billing Support page (https://support.roku.com/contactus/abo). Choose the options for "Account, payments & subscriptions".

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RokuMary-F
Community Moderator
Community Moderator
‎02-23-2023 07:24 AM

Re: I keep getting billed for a movie each month and I can not get to customer support

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Hi @shiajoe,

We understand that you are inquiring about your subscription charges.

For these issues, it may be more effective for you to get help from our Account-billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.
 

 

Best regards,
Mary

Mary F.
Roku Community Moderator
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