Hi @paulamjay
A warm welcome here at the Roku Community!
Thanks for reaching us here regarding this matter.
It will be more effective if you directly contact our Account-Billing team, as they are the ones who can further assist you regarding this matter.
Visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option where you can talk to one of our live representatives.
In the meantime, your patience and understanding are very much appreciated.
All the best,
Carly
Carly Y.
Roku Community Moderator
