Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unrecognized Charge on my Credit Card dated 2/28/2025

Jump to solution

We don't recognize this charge. Do not remember ladign a program or feature in the amount of $2.52

 

Any suggestions?

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuHaz-M
Community Moderator
Community Moderator

Re: Unrecognized Charge on my Credit Card dated 2/28/2025

Jump to solution

Thanks for bringing this to us! @wolffpack13 

I understand that you noticed an unknown charge on your account, and I’m here to help. If you have a Roku account, you can check your active subscriptions by doing this:

  1. Head over to the Roku account website.
  2. Log in with your Roku credentials.
  3. Click on 'My Subscriptions' under 'Payment & Subscriptions.

Note: I highly suggest setting up a PIN to your account to prevent accidental and unauthorized purchases on your account. Here's how to Set Up a PIN.

Hope this helps!

The Roku Community Team

Haz M.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuHaz-M
Community Moderator
Community Moderator

Re: Unrecognized Charge on my Credit Card dated 2/28/2025

Jump to solution

Thanks for bringing this to us! @wolffpack13 

I understand that you noticed an unknown charge on your account, and I’m here to help. If you have a Roku account, you can check your active subscriptions by doing this:

  1. Head over to the Roku account website.
  2. Log in with your Roku credentials.
  3. Click on 'My Subscriptions' under 'Payment & Subscriptions.

Note: I highly suggest setting up a PIN to your account to prevent accidental and unauthorized purchases on your account. Here's how to Set Up a PIN.

Hope this helps!

The Roku Community Team

Haz M.
Roku Community Moderator
0 Kudos