Account, payments & subscriptions

[kt2121]

My Paramount+ was canceled back in November. I just got an email today that my account was charged for this month's subscription (a subscription I don't even have). I looked in my email and have the cancelation email, and then no other notifications of being charged. But I checked my Roku account and they have been charging me every month even though I canceled. What can I do?!

[RokuKariza-D · Accepted solution]

Hi @kt2121 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[HDMIGuy]

@kt2121 Is the cancellation email from Roku or from Paramount Plus?  Is it possible you had a subscription through Roku for Paramount Plus and a subscription through Paramount Plus also?  Can you go to Paramount Plus and check your subscription history?  

[meemz1217]

I did call them several times and they said to call my bank !!