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kt2121
Newbie

Canceled Paramount months ago, just got charged for it?

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My Paramount+ was canceled back in November. I just got an email today that my account was charged for this month's subscription (a subscription I don't even have). I looked in my email and have the cancelation email, and then no other notifications of being charged. But I checked my Roku account and they have been charging me every month even though I canceled. What can I do?!

1 Solution

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RokuKariza-D
Retired Moderator

Re: Canceled Paramount months ago, just got charged for it?

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Hi @kt2121 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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4 REPLIES 4
RokuKariza-D
Retired Moderator

Re: Canceled Paramount months ago, just got charged for it?

Jump to solution

Hi @kt2121 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru

Re: Canceled Paramount months ago, just got charged for it?

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@kt2121 Is the cancellation email from Roku or from Paramount Plus?  Is it possible you had a subscription through Roku for Paramount Plus and a subscription through Paramount Plus also?  Can you go to Paramount Plus and check your subscription history?  

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meemz1217
Newbie

Re: Canceled Paramount months ago, just got charged for it?

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I did call them several times and they said to call my bank !!

 

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Bettymr
Newbie

Re: Canceled Paramount months ago, just got charged for it?

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