Hi, @maldonado0398 and @bam0271.
Greetings from the Roku Community!
We appreciate you reaching us about having an issue placing an order and wanted to chat with our representative. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.
You may also follow these steps to place an order:
- Go to the Roku website
- Select the desired Roku streaming player or Roku TV
- Then, customize any options like storage capacity
- Proceed to checkout by entering your billing information and completing the purchase process
Furthermore, you may visit this customer order frequently asked questions for more information.
We hope this will be sorted out soon.
Regards,
Reynan
Reynan L.
Roku Community Moderator
