Hi @KrazyKelly,
We are happy you joined the Roku Community!
I recognize the issues you've encountered with the charge on your account. Have you tried checking the email address associated with your Roku device? To check, go to Home > Settings > System > About.
For further assistance, please get in touch with our Accounts and Billing team or visit our support page and click "Account, Payments & Subscriptions" to reach them. Feel free to contact the community if you need additional help.
Thanks,
The Roku Community Team
Rhea V.
Roku Community Moderator