Account, payments & subscriptions

[stopsubs]

Almost every day I get notifications that I subscribed to channels, most of them I never even heard of. I have to check my Roku account every day to cancel subscriptions. In the meantime I have been charged hundreds of dollars for subscriptions I never ordered and never used.

Am I being hacked or is this standard procedure that Roku uses to extract money from unsuspecting victims?

[renojim]

Did you ever sell, give away, or return a Roku device that's still linked to your account?  Log into your Roku account at https://my.roku.com and check the linked devices there and remove any you don't recognize.

[RokuReynan-L · Accepted solution]

Hi, @stopsubs.

Welcome to the Roku Community!

We see that you have an unrecognized charge on your account. No worries, we're here to help.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

To avoid any unrecognized charge, you may add a PIN to your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan