Account, payments & subscriptions

[darrell_64]

Has anyone ever got an email notice to update payment method but when you go online to check it out the payment method is not yours? I just received email and it said last 4 digits of card was 1170 so I knew it was wrong but checked and it is listed as my payment method with expiration date of 11/27. Really weird it’s got me thinking someone is trying to hack my account 

[RokuKariza-D · Accepted solution]

Hi @darrell_64 

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza