Account, payments & subscriptions

[Mompls]

I have an unrecognized charge. I need to speak with someone. Sites are not helpful.

[Sbragg]

I have a charge of $79.99 which says Roku for ESPN; I did not authorize this charge and it is not shown up in my subscriptions when I log into Roku; how can I get this removed?  

[HDMIGuy]

@Sbragg Open the ESPN Plus app on a computer.  Go to the upper right corner and click on the little person icon and select manage my account.  It should show where the subscription is being billed.

[RokuReynan-L · Accepted solution]

Hi, @Mompls. 

Welcome and thank you for posting here in the Roku Community.

We understand that you have an unauthorized charge on your account. No worries! Our billing and accounts support would be more than happy to assist you with this. When you visit our page for Account and Billing Support, please select the "Account, payments & subscriptions" option. You should have the option to talk/chat/email with one of our live experts.

You may add a PIN to your account to avoid any future charges.

Here are the steps to create a Roku PIN:

1. Sign in to your Roku account
2. Under PIN Preference, select Update
3. To set up a PIN, select Create a PIN
4. To reset an existing Roku PIN, select Change PIN

You may also check this support article on what to do if there is a charge you don't recognize on your Roku account.

Hope this helps!

Regards, 
Reynan

[Mo13]

I need to talk to a representative 

[RokuReynan-L]

Hi, @Mo13.

Welcome to the Roku Community!

We understand that you wanted to speak with our representative. No worries, we're here to help.

Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Hope this helps!

Regards,
Reynan

[Starlicious]

Does not give me the option to chat with any representative 

[RokuReynan-L]

Hi, @Starlicious.

Welcome to the Roku Community!

Thanks for letting us know that you're having an issue chatting with us. We're here to help.

You may visit the Roku Support page. Choose a category related to your problem, then select the issue you're facing and click on "Contact Us." You'll have the option to either chat or call for assistance.

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan