Account, payments & subscriptions

[Keesh9431]

ruko charged my account twice in this week for the same subscription. And when I call or try to talk to someone there is no help. This is really an inconvenience. Yall are taking people money and not giving any support that we can call that can help us dispute it. How is this possible. 

[RokuJechealR · Accepted solution]

Hi @Keesh9431,

Welcome, and thanks for posting to the Roku Community!

We apologize for any inconvenience caused by being charged twice through your Roku account. For these concerns, it may be more effective to contact our Account-Billing team directly, as they would be more than willing to discuss this further with you.

You can reach them on our Official Support Website and choose "Account, payments & subscriptions," so you will have the option to talk, chat, or email with one of our live representatives.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel