Account, payments & subscriptions

[Maritere44]

I am being charged for peacock fir months and when i go in my account it says its cancelled but its not. Im

being charged about 4 different charges warmer medi, roku, peacock, hulu, i hve not subscribed to any of these and i cannot het anyone  to help.

[RokuReynan-L · Accepted solution]

Hi, @Maritere44.

Welcome to the Roku Community!

We appreciate you reaching us about the charges on your account. We're here to help.

Have you tried checking the email address associated with your streaming player? To check: Home > Settings > System >About.

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you’re having difficulty understanding what a charge on your invoice is referring to, learn how to identify a charge you do not recognize

We hope you find this information helpful.

Regards,
Reynan

[vm179]

i do not nor authorize ROKU T.V  .I do not need it . Please refund my charge and cancel Roku T.V. from my account.Vivmattel@yahoo.com

[vm179]

i don't see any reply area. this is bad customer service

[JWS9518]

If you are being charged for items you did not authorize, contact your bank/Credit card company and have them disputed until you can get the issue rectified as it is possible someone has hacked your account.

[jdr10]

I saw on my Discover card I was charged for 3 months  $14.97  Mistake did not know I was being charged.  Request a refund

[jdr10]

I did this and I had to connect with Company 1st

[RokuRhea-V]

Hey @jdr10 
Thank you for reporting this in the Roku Community!
I understand you have been charged on your account. To resolve this,

1. sign in to my.roku.com 
2. Go to My Subscriptions and select the subscription you want to cancel. Then, choose Manage Subscription and Turn off auto-renew. This will cancel your subscription, and you won’t be billed in the future.

For further assistance, you may reach our Accounts and Billing team. Please select the Account, Payments & Subscriptions option to be led to their contact details.

I hope this helps you out!

Thanks
The Roku Community Team