Account, payments & subscriptions

[Chels2012]

As of today 11/19/2023 I have not been able to use my Apple Music app on my roku in over a week. I have deleted and reinstalled and restarted multiple times to no avail. It’s not just one Roku either it’s multiple! Apple Music is working fine in my car and my phone but not Roku! What’s up??!

[RokuERey]

Hi @Chels2012,

Thanks for joining us here in the Roku Community!

We'd like to learn more about this. Are you seeing any error messages? We would also suggest to connect it a mobile hotspot to see if there's any differences.

Tell us, and we'll further look into this.

Thanks,

Rey

[DK65]

I have the same problem.  Connection is not an issue as I can connect to many of the other apps.  ie) YouTube, Plex, Disney etc.  It's only Apple Music that does not load, after uninstalling and reinstalling the Apple Music App, all I get is the Apple symbol for about 1 minute then I get a message "Network Unavailable, There were errors with this connection. Wait a moment, then try again."  After waiting the is no change.

[RokuCarly]

We're grateful to have you here in the Roku Community, @DK65!

We appreciate you for reporting this to us. No worries. We'd be more than happy to assist you with this.

In this case, we highly recommend reaching out to the channel provider themselves, Apple Music Customer Support, as they are the ones who created, maintained, and updated their app on the Roku streaming platform. 

Please don't hesitate to let us know if the issue is still persistent after contacting the channel provider so we can report this to the relevant Roku team for further review. 

We'll be anticipating your update!

Best regards,
Carly

[jpharling]

I’m having the same problem and can find a solution… frustrated

[RokuTakashi · Accepted solution]

Hi, @jpharling 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about your inquiry, and we'd be more than glad to assist. Kindly follow the troubleshooting steps below to resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

All the best,
Kash