Account, payments & subscriptions

[jasonpop28]

I am trying to cancel my Starz subscription.  I go to "My Account" and then "My Subscriptions" but the page (https://my.roku.com/subscriptions) does not load and I get a 500 error message (Roku | Oops...), stating to close browser and try again. I do that and still get the same 500 error. I've tried Chrome and Edge on my computer and also Safari on my iPhone. I need to cancel this before it renews at a higher rate on 3/31. Please help.

[Wildonez2024]

I am having the same issue! I am trying to edit my subscriptions but getting the same message no matter what?? What is happening!?!? 

[nonoblu]

I am also experiencing a similar issue and need it resolved tonight before the subscription auto renews. 

Edit: I managed to cancel the subscription through my tv. I selected the app I wanted to unsubscribe to, pressed the star or * button on my remote, clicked manage subscriptions and was able to unsubscribe/cancel auto-renew. Hope this helps! @jasonpop28 @Wildonez2024 

[RokuCarly · Accepted solution]

Hi Community users!

It is highly appreciated that you've brought this to our attention and we apologize for the inconvenience.

We suggest trying to sign into your Roku account again and select My Account then My Subscriptions to see if the same error message prompts.

We'll be looking forward to your update!

Best regards,
Carly

[jasonpop28]

@nonoblu Thanks for the suggestion, looks like that would've worked but the "My Subscriptions" page did load for me today when I tried again @RokuCarly 

[RokuCarly]

Thanks for keeping us posted, @jasonpop28.

We're glad to hear you can now access the website again and manage your Subscriptions. 

If there's anything else we can be of assistance with, please don't hesitate to let us know as we'd be more than happy to continue doing so.

Happy Streaming! 

Best regards,
Carly