Account, payments & subscriptions

[Virgultum]

I can't get past the PIN page. I can't do anything because you aren't allowed to through the kids page. I can't even cancel it!!!

[RokuReynan-L · Accepted solution]

Hi, @Virgultum.

Welcome to the Roku Community!

We appreciate you reaching us about having an issue with your PIN. We'd be happy to help.

In this case, you may try updating or removing the PIN on your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN
4. To reset an existing Roku PIN, select Change PIN

Furthermore, you may visit this support article on how to create, change, or remove your Roku PIN

We hope you find this information helpful.

Regards,
Reynan